Terms and conditions

Please read our following Terms & Conditions carefully. By participating in any of our Pilates and Strength Training classes (herein referred to as 'workouts or exercises'), including On Demand workouts, Live Stream classes, and 1:1 Training sessions, you consent to, and agree to release Balanced with Claudia and Claudia de Villiers from any and all liability according to these terms. If you do not agree with our terms, we will not be able to proceed with your booking.

 

By completing your booking you confirm that you have read, acknowledge and agree that:

 

• You are over 18 years of age.

• You understand that the sessions/classes are a form of physical activity and that there are inherent risks in undertaking any form of physical exercise. You understand that the workouts involve physical exertion and that injuries may occur when participating in such activities.

• You accept and assume the risks associated with the exercises, including, but not limited to, overexertion, inability to perform suggested exercises, or any physical or mental conditions that may impede your ability to properly perform exercises.

• You confirm you have disclosed to Balanced with Claudia prior to commencing your session/class, of any pre-existing conditions that may place you at a higher risk of injury or inhibit your ability to participate in the workouts, including any injuries; pain or recent surgery; pregnancy or if you have recently given birth; or respiratory or heart conditions or high blood pressure. You understand that it is your responsibility to consult with a physician prior to participation in exercise programs, and hereby assumes all risk of injury and death associated with an exercise program.

• You will notify Balanced with Claudia if there are any changes to your health or physical ability if any arise after you first sign up.

• You will immediately stop participating in class and notify the Instructor if you experience any pain throughout the workouts or if requested to do so.

• You hereby waive, release and discharge Balanced with Claudia and Claudia de Villiers from any and all liability, cost, expense, damages or claims (including claims of negligence) arising from or which may be suffered or incurred in connection with your participation in any of our workouts.

 

Cancellation policy

 

For Nutrition Appointments and 1:1 Sessions – please provide a 24hr notice if unable to attend any booked appointments/sessions. Cancellations with less than a 24hr notice may incur a 50% charge with 50% refund. Notice can be provided by text, phone call or email.

 

Live Classes cancellations are non-refundable.

 

Privacy Policy

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We are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information.

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Information we collect:

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• Name, email address, phone number, and payment details.

• Username, password, and preferences related to our services.

• Information about how you interact with our website and services.

 

We use the above information to create and manage your account; to process transactions and send you confirmations; to communicate with you regarding special offers; and to improve our services and user experience based on your feedback.

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We do not sell or rent your personal information to third parties.

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You have the right to access, correct, or delete your personal information. You can also opt out of receiving promotional communications at any time. To exercise these rights, or if you have any questions or concerns about this privacy policy or your personal information, please contact us at info@balancedwithclaudia.com.